THIS SOLUTION IS ABOUT mccPILOTLOG - DO NOT USE FOR CrewLounge PILOTLOG
To understand how flight data is synchronized between the desktop application ( Windows / Mac) and the mobile apps (iOS / Android / WinPhone / Blackberry / Kindle), take a look at this solution :
If you get an error message during data synchronization, continue with the following solution :
If synchronization is working normally, but several flights have disappeared, continue as follows :
You are using desktop software Version 3.6 for MS Windows (see About page) :
On the Sync page of the mccPILOTLOG mobile app, press the Mail Sync Log button to generate an e-mail with recovery files. In that email, mention the missing period (date from - date to). The Helpdesk will assist in restoring the missing flights.
You are using desktop software Version 4.0 for Mac OS (see About page) :
On the Sync page of the mccPILOTLOG mobile app, press the Sync History button. Select the files that were previously uploaded from your mobile device to mccCLOUD and tap the Re-Sync button.
If synchronization is working normally, but flights on the same day have disappeared :
The "auto-merge" function in mccPILOTLOG automatically merges multiple flight records into a single flight record. For instance, a part of the flight is logged on the mobile phone and another part is retrieved from another source, like the airline interface.
The auto-merge logic uses flight date + flight number as reference. If the flight number is not present, it will take departure and arrival airfields instead. Hence, if the same route (from A to B, or local flights from A to A) is flown multiple times on the same day and the flight number is not present, flight data from the last flight will be merged with (over-write) the preceding flight.
To overcome this behavior :
If you do not use the airline interface, set the "Airline Interface" to blank on the Settings - Airline Interface page of the desktop application. Flights on the same day are no longer merged.
If you do use the airline interface, merging is always active. In case you fly the same route twice or more times on the same day, you absolutely need to insert a flight number. For local flights without flight number - e.g. parachute dropping or glider flights - you can enter dummy flight numbers like “LOC1”, “LOC2”, or "G1" and "G2", or the type of training, like TR6, TR8, etc.
There is no need to log flight numbers all the times ! You only have to enter a (dummy) flight number when you fly the same route on the same day.
Should you have lost a number of flights because of the auto-merge function, contact the Helpdesk team as follows :
On the Sync page of the mccPILOTLOG mobile app, press the Mail Sync Log button to generate an e-mail with recovery files. In that email, mention the missing period (date from - date to). Ask the Helpdesk to insert dummy flight numbers in that file.